Refund Policy

Last Updated: November 14, 2024

At +1 604-555-0198, your satisfaction is our priority. If you are not happy with our products or services, we are ready to assist you with refunds or exchanges. This Refund Policy outlines the terms and steps for requesting a refund.

1. Refund Eligibility

To qualify for a refund, you must submit your request within the specified timeframe from your purchase date and meet these requirements:

  • The product or service must be unused and in its original state.
  • Proof of purchase, such as a receipt or order number, must be provided.
  • You should have tried to resolve the issue with our support team first.

2. How to Request a Refund

To initiate a refund:

  1. Reach out to our support team by email or phone.
  2. Share your order information and explain why you are requesting a refund.
  3. Provide any necessary documents, such as receipts or screenshots.

Our team will review your request and notify you of the decision within 7 business days.

3. Partial Refunds

In some situations, partial refunds may be issued:

  • If the product has been used or damaged in part.
  • For items bought with special offers or discounts.

4. Non-Refundable Items

Refunds are not available in these cases:

  • Digital products that have already been downloaded or accessed.
  • Personalized or custom-made items.
  • Products bought during final or clearance sales.

5. Refund Method

If your refund is approved, it will be processed as follows:

  • Refunds are returned to the original payment method.
  • Processing may take 7-10 business days.
  • We are not responsible for any delays from your bank or card provider.

6. Exchange Policy

If you want to exchange a product or service:

  1. Contact our support team and provide your order details.
  2. Explain the reason for the exchange.
  3. Our team will assist you through the exchange process.

7. Contact Us

If you have any questions or need help with refunds or exchanges, please contact us:

  • Email: support@vancouvertech.ca
  • Phone: +1 604-555-0198
  • Address: 401 W Georgia St, Vancouver, BC V6B 5A1, Canada
Note: This Refund Policy is subject to your purchase agreement and Canadian consumer protection laws. We may update this policy from time to time, so please check back regularly.